Refund Policy
Last updated: March 1, 2026
Refund notice
Full refunds are available only for orders where no credits have been used and no works have been generated. Once a subscription or credit pack has been used, it is non-refundable.
1. Refund Eligibility
You may request a full refund within 7 days of purchase only if no credits have been used and no works (images, videos, or other outputs) have been generated from that order. Subscriptions or credit packs that have been used are non-refundable. Refund requests that do not meet these conditions will be declined.
2. Refund Process
To request a refund, please contact our support team with your account information, order details, and the reason for your request. We will verify credit usage and generation activity before processing. Approved refunds are issued within 3-5 business days to the original payment method.
3. Non-Refundable Items
Orders where any credits have been consumed, or where any work has been generated using purchased credits, are non-refundable. Partial refunds are not provided for partially used subscriptions or credit packs. Free plan users are not eligible for refunds as no payment is required.
4. Cancellation Policy
You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. No refunds will be issued for partial billing periods.
6. Usage-Based Refund Rule
Our core refund rule is: unused and ungenerated orders may be fully refunded; used subscriptions or credit packs cannot be refunded. Usage is determined by credit consumption records and generation history linked to your account.
7. Generation Quality Not Refundable
We do not provide refunds, partial refunds, or credit reversals based on subjective dissatisfaction with generation results (including quality, style, realism, or prompt match). Successful or attempted generations that consume credits are treated as used service. Malicious or bad-faith refund requests citing generation quality may be denied. System failures that do not consume credits, or failed generations where credits were not deducted, are handled separately; if credits were deducted for a failed generation, they will be restored to your account.
5. Changes to This Policy
We reserve the right to modify this refund policy at any time. Any changes will be posted on this page, and your continued use of our service after such changes constitutes your acceptance of the new policy.